Frequently Asked Questions
Everything you need to know about your Perelel experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are always free, while returns for a refund incur a small restocking fee.
How do I determine my size in Perelel apparel?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' on the item description.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
Are your materials sustainably sourced?
At Perelel, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's journey in real-time.